>Tenant FAQs

Who is responsible for contacting the utility companies after I move in?
You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at both the beginning and end of the tenancy.

When will the rent leave my account?
We request that the rent is paid by standing order and this should be set up to leave your account on the rental due date (The due date is typically, although not always, the date on which you moved in).

What happens if my rent is paid late?
Any problems with rental payments should be conveyed to our office as soon as possible. Arrears letters will be issued if rent remains outstanding beyond five days after it was due.

If I have any problems during my tenancy who do I speak to?
If your property is managed by Wyatt Hughes please call 01424 426727 or email your enquiry to enquiries@wyatthughes.co.uk.

If your property is not managed by Wyatt Hughes, we will have supplied you with your landlord's contact details on move-in and you will need to liaise with them directly.

If I want to serve notice to vacate my property what should I do?
Written notice would need to be served in accordance with your particular lease agreement by recorded delivery, by hand to our office or by email.

How will my payments cease at the end of my tenancy?
You should contact your bank directly to cancel your standing order once the last payment has left your account.

What should I do with the keys at the end of the tenancy?
Unless specific instructions are given by your landlord, keys should be handed in to our office on the last day of your tenancy. Ensuring that all sets are returned, a receipt is then obtained. Please note that you will be liable for rent on a daily basis until the keys are returned.

What expenditure should I expect at the end of the tenancy?
As an outgoing tenant, typically your costs will be associated with any discrepancies between the check in and check out which may result in deductions from your deposit.

What is the Tenant Deposit Protection Scheme?
If your property is managed by Wyatt Hughes, your deposit will normally be protected by the (TDS) Tenancy Deposit Protection Scheme.

In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 30 days. Where appropriate, Wyatt Hughes will register the deposit on the landlord's behalf.

When is my deposit returned to me?
Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Wyatt Hughes has received instructions regarding the deposit from the landlord, the money will be returned to you, less any agreed deductions.

This typically takes 10 working days and generally no more than 28 days.

If your question is still not answered, please feel free to contact our office directly where one of our members of staff will be happy to help.

How can we help?